Monday, June 4th, 2018

Hewlett-Packard Lands $220M USCIS Call Center Support Contract

"Hewlett-Packard Co.’s Enterprise Services unit was recently chosen by the U.S. Department of Homeland Security Department to provide call-center support for its U.S. Citizenship and Immigration Services (‘USCIS’) arm.  The 5-year task order will boost H-P’s cash balance by $220.5 million.  Per the contract, H-P will manage the entire task of developing a call center platform, starting from recruiting and training personnel, setting up questionnaires (expected queries from prospective immigrants) and jotting down probable and satisfactory answers for the queries.  For these services, H-P will implement its Customer Engagement Management Services.  H-P will also provide complete hardware support for the call centers." – Zacks, Mar. 11, 2013.